Terms & Conditions

1. Identification

• Owner: MAILERFIND, S.L.
• Registered office: Passatge Arnaldeta de Caboet, 11, Edifici La Torre, 2n 1ª, (AD700) Escaldes-Engordany, Principat d’Andorra
• NRT (Andorran tax ID): L-720969-L
• Registration details: Registre de Societats d’Andorra, al Llibre S-497, Foli 301-310, número de Registre 25.880
• Email: legal@mailerfind.com
• Data Protection Officer: dpo@mailerfind.com

2. Purpose

These Terms and Conditions govern the purchase and use of the services offered by MAILERFIND, S.L. (“MAILERFIND”) through the website https://mailerfind.com. Their purpose is to define the legal terms that govern the relationship between MAILERFIND and its customers.

The Customer declares that they act within the framework of a business or professional activity, and not as a consumer, stating that they have the legal capacity necessary to contract the Services.

The contract is concluded entirely by electronic means, through the Website, in Spanish or English, according to the Customer's choice.

It is recommended that you read these Terms and Conditions carefully before proceeding to purchase the Services.

3. Glossary of terms

Private Area

Restricted digital space within the Website, accessible only through authentication using valid identification mechanisms, from which the Customer can manage their account, configure usage parameters, access the contracted Services, download invoices and modify their profile or billing data, among other things.

Legal Notice

Section of the Website that sets out the general conditions of access to, browsing of and use of the Website, including the rights and obligations of the Customer and of MAILERFIND, as well as the liabilities arising from its use.

Digital Certificate

Electronic document issued by a recognized certification authority, in accordance with the applicable regulations on electronic trust services, which allows the secure identification, authentication and digital signature of a natural or legal person in electronic environments.

Customer

Natural or legal person who purchases or uses the Services offered by MAILERFIND through the Website, always acting within the framework of a business or professional activity. The Customer acquires the status of contracting party and undertakes to comply with these Terms and Conditions and the applicable regulations.

Terms and Conditions

The set of rules made up of the clauses contained in this document, which govern the content, scope, rights, obligations and responsibilities of the parties in relation to the provision of the Services offered by MAILERFIND.

Virtual Account

Technical and operational means enabled by MAILERFIND for registered Customers, intended for the management of funds or credits associated with the purchase, payment for and use of the Services.

Personal Data

Any information relating to an identified or identifiable natural person, in accordance with Article 4.1 of Regulation (EU) 2016/679 (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA) or any other applicable international data protection rules.

Data Subject Rights

The set of prerogatives recognized to individuals by data protection regulations, which include, among others, the rights of access, rectification, erasure, restriction of processing, portability and objection, as well as the additional rights provided for in the applicable national or supranational legislation.

Confidential Information

Any non-public information of a business, technical, commercial, financial or personal nature, whether written, oral or in electronic format, disclosed by one Party to the other in the context of or on the occasion of the performance of the Services, whose confidentiality has been expressly designated or derives from its own nature.

MAILERFIND

Commercial company that owns the technology platform and the website https://mailerfind.com, responsible for the development, maintenance and provision of the Services described in these Terms and Conditions. MAILERFIND acts as a software provider (Software as a Service, SaaS) under the terms set out in this document.

Identification Mechanism

Technical authentication system based on personal credentials (Customer name and password) and/or digital certificates, which makes it possible to securely verify the Customer's identity and guarantee the integrity of communications within the Private Area.

Services

Technology services offered by MAILERFIND under the SaaS (Software as a Service) model, which allow the Customer to access, by subscription or one-off use, automated tools for searching, analyzing and managing structured information from publicly accessible sources or from lawfully processed databases. The Services include functionalities for prospecting and filtering contacts, data analysis, management of campaigns and commercial communications, as well as the use of artificial intelligence systems for segmentation or decision-making support. Their purpose is to help the Customer identify, locate or contact potential customers or partners within the framework of lawful business activities, and the Customer must at all times ensure compliance with the applicable regulations on data protection, privacy and electronic communications.

Website

Digital environment hosted at the URL https://mailerfind.com, owned and exclusively managed by MAILERFIND, through which Customers can register, access their Private Area, purchase the Services and manage their contractual relationships with MAILERFIND.

Sub-processor

External provider or third party authorized by MAILERFIND which, as an auxiliary processor, provides technical or support services related to the performance of the Services, and which processes personal data on behalf of MAILERFIND under the terms set out in Article 28 of Regulation (EU) 2016/679 (GDPR).

4. Customer registration

Natural or legal persons who correctly complete the registration form available on the Website and accept these Terms and Conditions without reservation may access MAILERFIND's services. Acceptance will be formalized by submitting the form and expressly confirming the request.

Once the registration has been validated, the Customer will acquire the status of registered Customer, which will allow them to access the Website's private area, as well as to purchase and use the Services offered by MAILERFIND.

Registration must always be carried out by a natural person of legal age and with full capacity to contract. If acting on behalf of a legal entity, the applicant declares and warrants that they have sufficient powers of representation to contract on its behalf. MAILERFIND may automatically verify that representation or, failing that, require supporting documentation.

The Customer will be responsible for the truthfulness, accuracy and currency of the data provided during the registration process, as well as for keeping it up to date through the private area, in particular tax and billing data. Omission, inaccuracy or failure to update the data releases MAILERFIND from any liability, the Customer being solely responsible for any harm this may cause to both MAILERFIND and third parties.

5. Procedure for purchasing the Services

The procedure for purchasing MAILERFIND's Services is carried out entirely through the Website, by electronic means. The registered Customer may request the Services at any time, 24 hours a day, 7 days a week, except for interruptions due to technical maintenance, force majeure or incidents beyond MAILERFIND's control.

The purchase will be deemed formalized at the moment the registered Customer completes the request process in their private area and confirms their acceptance of these Terms. MAILERFIND will send an automatic confirmation of the purchase, and will make access to the purchased Services available to the Customer through the private area enabled for that purpose.

Ticking the corresponding box in the purchase process, as well as following all the steps established for it online, constitutes the Customer's express acceptance of these Terms and Conditions, with the same validity as their in-person signature. In this way, the Customer acknowledges being a person with sufficient capacity to take on the obligations arising from their actions through the Website, and that they have previously read and understand its content.

6. Payment terms and prices

The prices and plans of the Services will be those in force at the time of purchase and will be shown to the Customer during the registration process or the selection of the corresponding plan. Each plan may include different features, usage limits, duration, credits, updates and specific conditions.

Payment for the Services will be made in advance, at the time of purchase, using the payment methods enabled on the platform. Payments are processed through a secure payment gateway (currently Stripe) under its own terms and conditions. MAILERFIND does not have access to the Customer's banking data and will not be responsible for any improper or fraudulent use that third parties may make of it.

The purchase will be considered completed only after full confirmation of payment. In the event of rejection, error or partial payment, MAILERFIND may suspend or deny access to the Services until the corresponding payment is regularized.

refund, and to claim the amounts owed together with the interest or expenses arising from collection.

7. Intellectual and industrial property

All intellectual and industrial property rights over the software, the Website, its design, source code, navigation structures, databases, tools, features and other technical or creative elements associated with the Services are the exclusive property of MAILERFIND or, where applicable, of its legitimate licensors.

The purchase of the Services does not imply any assignment or transfer of those rights, but merely the granting to the Customer of a limited, non-exclusive, non-sublicensable, revocable and non-transferable license of use, confined to the territorial, temporal and functional scope necessary to access and use the contracted Services in accordance with these Terms and Conditions.

That license is strictly personal and is granted solely for the purpose of allowing the Customer the operational use of the software as a service (SaaS). In no case will the license be understood to grant the Customer powers of reproduction, distribution, public communication, transformation, decompilation, reverse engineering, assignment, sublicensing, commercial exploitation or any other use other than that expressly authorized.

The following is expressly prohibited: (i) using the software or the Website for purposes other than those provided for in these Terms and Conditions, (ii) copying, modifying, decompiling, reproducing or distributing, in whole or in part, the source code or the contents of the software, (iii) incorporating, linking or integrating MAILERFIND's database, interface or technological structures into other products, services or platforms without prior written authorization.

The trademarks, trade names, logos, designs and other distinctive signs that appear on the Website or on the platform are the exclusive property of MAILERFIND or of third-party licensors, and their use by the Customer does not imply the granting of any right over them.

MAILERFIND reserves the right to bring all appropriate legal actions, civil or criminal, to protect its intellectual and industrial property rights against any infringement or unauthorized use.

8. Use of artificial intelligence features and governance

MAILERFIND integrates into its Services certain features based on artificial intelligence (AI) designed in accordance with the principles of transparency, traceability, human oversight and proportionality of risks, in line with the GDPR and the European Artificial Intelligence Act (AI Act), to the extent they are applicable.

To guarantee the reliability and security of its systems, MAILERFIND applies internal algorithmic governance policies, which include technical validation procedures, recording of performance metrics, version control and measures to mitigate bias or inaccurate results. These policies are reviewed periodically in line with regulatory developments and the guidelines of the competent authorities.

Nevertheless, the recommendations, classifications or predictions generated by AI are merely indicative. They do not constitute professional advice or a guarantee of results, and should be considered tools to support the Customer's decision-making, the Customer retaining sole responsibility for the actions arising from their use.

Consequently, the Customer expressly releases MAILERFIND from all liability, direct or indirect, arising from the use, interpretation or application of the results generated by the AI systems. The Customer acknowledges that those results are based on statistical models and public or historical data, without any warranty (implied or express) of accuracy, adequacy or fitness for a particular purpose.

The Customer accepts and assumes the risks inherent in the use of these features, understanding their probabilistic and complementary nature, and expressly waives the right to bring claims or legal actions against MAILERFIND relating to the results obtained through those systems.

9. Term, suspension and termination

This Contract will have the term expressly indicated in the online purchase process, in the commercial offer or in the specific order accepted by the Customer through the Website. In the absence of a specific indication, the purchase will be understood to be monthly or one-off, depending on the type of Service selected.

The Contract will be automatically renewed for successive periods of equal length, unless MAILERFIND notifies in writing its intention not to renew at least fifteen (15) calendar days before the end date of the current period. Renewal will be deemed tacitly accepted while the Customer keeps their account active and is up to date with payment of the applicable fees. The Customer may, however, cancel their subscription at any time up to the day before the corresponding renewal date, with no need for additional notice. Cancellation will take effect at the end of the current billing period, at which point the Customer's account will automatically be moved to the free plan, with the consequent loss of access to the features and services associated with the paid plan.

MAILERFIND may terminate the Contract at any time, at its sole discretion, with or without cause, by notifying the Customer. Where reasonably possible, MAILERFIND will communicate such termination by email with sufficient notice. In the event of unilateral termination without cause by MAILERFIND, the Customer will be refunded the pro rata portion of the amounts paid corresponding to services not provided as of the effective date of termination.

Outside that case, termination will not give rise to any right to compensation, refund or indemnity, and MAILERFIND will not be liable for any damage or business loss arising directly or indirectly from the end of the Contract.

In all cases of termination, the Customer must cease using the software and the Services, delete or return any confidential information or material belonging to MAILERFIND and refrain from any further use of the data or content obtained.

MAILERFIND may temporarily or permanently suspend the Customer's access to the Services in the event of breach of these Terms and Conditions, non-payment, misuse or any activity that may harm the security or integrity of the platform, without prior notice and without this giving rise to any right to compensation.

The termination or expiry of the Contract will not affect rights or obligations accrued beforehand, especially those relating to outstanding payments, confidentiality, intellectual property and limitation of liability, which will remain in force after termination.

10. Right of withdrawal

The Customer may request withdrawal from the Service within fourteen (14) calendar days following their request for the Services. This right, granted by MAILERFIND without any legal obligation to do so, is limited and will lapse in the following cases:

• When the Customer has consumed more than twenty-five percent (25%) of the total credits included in the contracted Service or a total of twenty-five thousand (25,000) credits, it being understood in that case that there has been effective and substantial use of the Service.

When the Service has been purchased using coupons or special promotions, which, by their nature, are considered final, non-refundable transactions once activated or used.

In the event of a valid withdrawal exercised in due time and form, MAILERFIND will refund the amounts paid within a maximum of fourteen (14) calendar days from receipt of the withdrawal notice, using the same payment method used by the Customer, unless this is impossible for reasons beyond MAILERFIND's control, in which case a suitable alternative method will be sought.

Likewise, if the Customer initiates a bank dispute (“chargeback”) regarding charges made for the provision of the Services, regardless of its outcome, MAILERFIND may apply an administrative fee of fifty euros (€50), plus the applicable Value Added Tax (VAT), intended to cover the costs of handling the claim.

MAILERFIND will also invoice for the actual use of the Service up to the date on which the dispute is lifted, using the payment method associated with the Customer's account or, failing that, the User will be required to make a bank transfer for the amount owed. The invoice issued for these items must be paid by the Customer within the periods stipulated in it. In the event of non-payment of the invoice, MAILERFIND reserves the right to take whatever legal action it considers appropriate.

Any query or communication relating to the exercise of withdrawal, refund requests or payment disputes must be sent to the channel enabled at politicadereembolso@mailerfind.com. For more information on how credits work and are consumed, you can consult the technical documentation available at https://help.mailerfind.com/es/.

11. Basic information on the protection of Customers' data

In the course of providing the Services, MAILERFIND acts as Data Processor, by processing or providing access to personal data on behalf of the Customer, following their instructions at all times and without using the data for its own purposes. The Customer acts as Data Controller with respect to the personal data they access or process through the Services, assuming the obligations arising from that status and guaranteeing the lawfulness, purpose, confidentiality, integrity and security of the processing.

The relationship between MAILERFIND and the Customer in matters of data protection is governed by the Data Processing Agreement included as Annex I, which forms an integral part of these Terms. MAILERFIND will not be responsible for any subsequent use or processing the Customer makes of the personal data obtained through the Services, the Customer being solely responsible for the consequences arising from that use.

12. Liability

Each party will be responsible for complying with its legal and contractual obligations arising from these Terms and Conditions. In the event of breach, the affected party may claim compensation for the damages and losses caused.

MAILERFIND does not guarantee the continuous, uninterrupted availability of the Services, although it will take reasonable measures to maintain their stability and correct operation. It will not be liable for temporary interruptions due to maintenance, updates or causes beyond its control; for technical failures in communication networks or of external providers; for situations of force majeure; for the incorrect use of the Website or the Services by the Customer; or for erroneous or incomplete information provided by the Customer.

The Customer uses the information at their sole responsibility and expressly releases MAILERFIND from any claim relating to the use, processing or commercial exploitation of the data, as well as to the results, positive or negative, obtained in campaigns, communications or other actions based on that information.

In no event will MAILERFIND be liable for loss of profits, interruption of business, loss of business opportunities or any other indirect or consequential damage arising from the use of the Services.

13. Amendment

MAILERFIND may modify or update these Terms and Conditions to keep them in line with current regulations and with the evolution of the Services. When the changes are substantial, the Customer will be informed beforehand so that they can accept or reject them, it being understood that they accept the new terms if they purchase or use the Services again through the Website after their publication. If they do not accept, the contractual relationship will be considered terminated, without prejudice to the performance of outstanding obligations, especially those of an economic nature arising from Services already provided.

14. Governing law and jurisdiction

These Terms and Conditions are governed by Spanish law. For any dispute arising from or relating to them, the parties expressly submit to the exclusive jurisdiction of the Courts and Tribunals of the city of Barcelona (Spain).

MAILERFIND, S.L. 2026. All rights reserved.

15. Annex I. Data processing agreement

Purpose and scope

• The purpose of this agreement is to regulate the conditions under which the Processor will process personal data on behalf of the Controller, in accordance with Article 28 of Regulation (EU) 2016/679 (GDPR), for the proper provision of lead management, digital marketing and electronic communications services (hereinafter, the Services).
• The Processor will process exclusively the data necessary for the provision of the Services, in accordance with the Controller's documented instructions.

Categories of data and data subjects

• Data processed: identification and contact data (first name, surname, email, phone, IP address, browsing information, preferences, interests and any other data strictly necessary for the provision of the Services).
• Categories of data subjects: leads, potential customers, business contacts and Customers of the platforms or forms managed by the Controller.

Duration

• This agreement will have the same duration as the main contractual relationship between the parties. Upon termination of the contract, the Processor will retain, return or delete the data as set out in Clause 10. Obligations that, by their nature, must remain in force after termination will remain in force indefinitely (for example, confidentiality).

Purpose of processing and limitation

• The Processor will process personal data only for the provision of the contracted Services and following the Controller's documented instructions. It may not use them for its own purposes or disclose them to third parties, except where legally required or with the Controller's prior written authorization.
• If the Processor considers that an instruction from the Controller infringes data protection regulations, it will notify the Controller without delay and will not carry out the instruction until it receives written confirmation in accordance with the law.

Obligations of the Data Controller

• The Controller is responsible for:
• Providing the Processor only with the personal data that is necessary and ensuring that it is accurate, up to date and lawfully obtained.
• Duly informing data subjects in accordance with Arts. 13 and 14 of the GDPR.
• Having a sufficient legal basis for the processing and profiling, and ensuring that no commercial profiling is carried out on data subjects who are minors.
• Supervising the Processor's compliance and carrying out audits, where appropriate.
• Determining the applicable security measures when the processing is carried out on its own systems.
• Carrying out, where applicable, impact assessments and prior consultations with the supervisory authority.

Obligations of the Data Processor

• The Processor undertakes to:
• Process personal data only following the Controller's documented instructions.
• Ensure that the persons authorized to process the data undertake a commitment of confidentiality and receive appropriate training.
• Apply appropriate technical and organizational measures to guarantee the security of the processing (see Security Appendix).
• Keep a record of the processing activities carried out on behalf of the Controller.
• Assist the Controller in complying with its security obligations and in carrying out impact assessments and prior consultations.
• Assist the Controller in responding to data subjects' rights (access, rectification, erasure, objection, restriction, portability and automated decisions).
• Not subcontract services with access to personal data except under the terms of Clause 9.
• Allow and cooperate with audits or inspections carried out by the Controller or by an authorized auditor, following reasonable notice.

Security breaches

• In the event of an incident or security breach that affects or may affect personal data processed on behalf of the Controller, the Processor undertakes to notify the Controller without undue delay from the moment it becomes aware of the incident, including all relevant information available to it to document, assess and, where appropriate, report the security breach.
• The notification must include, to the extent that such information is available, at least:
• A description of the nature of the incident, including, where possible, the categories of data and the number of data subjects affected.
• The details of the person or contact point designated to obtain additional information about the incident.

A description of the possible consequences

• A description of the measures adopted or proposed to remedy the incident, including the measures applied to mitigate the possible negative effects.

Where it is not possible to provide all the information simultaneously, the Processor will provide the information initially available and will complete the remainder gradually, without undue delay, as it becomes available.

Sub-processors

• 8.1 The Controller grants the Processor general authorization to use the sub-processors necessary for the provision of the Services (e.g. technology providers, hosting, email marketing, cloud support), which may be located outside the EEA provided that they offer appropriate safeguards under the GDPR.
• 8.2 The Processor will notify the Controller, at least 15 calendar days in advance, of the identity, services provided and location of any new sub-processor. The Controller may object on reasoned grounds within that period.
• 8.3 The Processor will contractually impose on the sub-processor the same data protection obligations as those set out in this agreement, ensuring that it offers sufficient guarantees of compliance with the GDPR.
• 8.4 The Processor will be fully liable to the Controller for the compliance of sub-processors and will hold the Controller harmless from any damage, penalty or claim arising from their actions, within the limits set out in clause 13 of this Agreement.

International data transfers

• 9.1 The Processor will not carry out international data transfers outside the European Economic Area (EEA) without the Controller's prior written authorization, except for those already described in this agreement or in the main contract.
• 9.2 Authorized international transfers will be covered by Standard Contractual Clauses (SCCs) approved by the European Commission, or other valid mechanisms under Articles 44 to 49 of the GDPR.
• 9.3 The Processor will carry out an assessment of the destination country and supplementary measures, will monitor the validity of the safeguards and will notify any relevant change.
• 9.4 The Controller may request information on the countries, recipients and safeguards applied.

Deletion or return of data

• 10.1 Once the provision of the Services has been completed or the contract has ended, the Processor will return to the Controller all the personal data processed, or will securely delete it, as the Controller indicates.
• 10.2 Deletion will include all copies and backup copies, which will be erased or overwritten within a maximum of 30 calendar days, unless there is a legal obligation to retain them.
• 10.3 At the Controller's request, the Processor will issue a certificate of destruction or return, guaranteeing that recovery is impossible.
• 10.4 If there is a legal obligation to retain the data, it will remain blocked, accessible only to the competent authorities, until the end of the applicable limitation period.

Confidentiality

• 11.1 The Processor will maintain absolute secrecy and confidentiality over all the information and personal data processed, even after the end of the contractual relationship.
• 11.2 It will ensure that the persons under its authority access the data only when necessary to perform their duties.
• 11.3 It will have confidentiality agreements signed by all personnel and will make that documentation available to the Controller on request.

Audits and verifications

• The Controller may verify compliance with the obligations set out in this agreement through periodic audits, its own or by independent third parties, with at least 10 business days' notice, except in the case of an urgent incident.

Liability

• 13.1 The Processor will be personally liable for the damages and losses caused to the Controller or to third parties as a result of breaches of the obligations set out in this agreement or in the applicable regulations.
• 13.2 If the Processor processes the data for its own purposes or discloses it to third parties without authorization, it will be considered the Data Controller for all legal purposes.
• 13.3 The Processor will indemnify and hold the Controller harmless against any claim, penalty or damage arising from its breaches or those of its sub-processors, provided that such damage is the direct and immediate consequence of a proven infringement attributable to the Processor.
• 13.4 In any case, the Processor's total cumulative liability to the Controller, for any cause arising directly or indirectly from this contract, may not exceed the total amount actually paid by the Controller to the Processor during the twelve (12) months prior to the event giving rise to the claim. This limitation will not apply in cases of willful misconduct, gross negligence or intentional breach of the essential obligations regarding data protection.

Governing law and jurisdiction

• As per the main contract.

Appendix of technical and organizational measures

• Access control, authentication and password management.
• Logging and monitoring of access and security events.
• Encryption of data in transit (TLS/HTTPS) and at rest.
• Encrypted and segregated backups.
• Restoration and business continuity procedures.
• System update and patching policy.
• Restriction of physical access to servers and offices.
• Data protection and security training for all personnel.
• Documented incident management procedures.
• Periodic risk assessments and internal audits.

MAILERFIND, S.L. 2026. All rights reserved.